Chinnan Group operates this website and store, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using our Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

Personal Information We Collect or Process

"Personal information" means information that identifies or can reasonably be linked to you. We may collect or process the following categories of personal information, depending on how you interact with the Services and as permitted or required by law:

• Contact details (name, address, billing/shipping address, phone number, email address)
• Financial information (credit/debit card numbers, payment details, transaction information)
• Account information (username, password, preferences, settings)
• Transaction information (items viewed, cart/wishlist activity, purchases, returns, exchanges)
• Communications with us (customer support inquiries, messages)
• Device information (device, browser, network, IP address, unique identifiers)
• Usage information (how and when you interact with or navigate the Services)

Sources of Personal Information

• Directly from you (account creation, purchases, communications)
• Automatically through the Services (device data, cookies, usage tracking)
• From our service providers (technology, payment, analytics, shipping partners)
• From partners or other third parties

How We Use Your Personal Information

• To provide, tailor, and improve the Services, process payments, fulfill orders, and personalize your experience
• For marketing and advertising, including sending promotional communications and showing relevant ads
• For security and fraud prevention, including account authentication and protecting our Services
• To communicate with you, provide customer support, and maintain our business relationship
• To comply with legal obligations and respond to law enforcement or government requests

How We Disclose Personal Information

• With Shopify, vendors, and third parties who perform services on our behalf
• With business and marketing partners for advertising and promotional purposes
• When you direct or consent to disclosure (e.g., shipping, social media integrations)
• With affiliates or within our corporate group
• In connection with business transactions, legal obligations, or to protect our rights and users

Third Party Websites and Links

Our Services may link to third-party websites or platforms. We are not responsible for the privacy or security of these sites. Please review their privacy policies before providing information.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from anyone under the age of majority in your jurisdiction. If you believe a child has provided us with personal information, please contact us to request deletion.

Security and Retention

We use reasonable security measures but cannot guarantee perfect security. We retain your personal information as needed to provide Services, comply with legal obligations, resolve disputes, or enforce our policies.

Your Rights and Choices

Depending on your location, you may have rights to access, delete, correct, or receive a copy of your personal information, and to manage communication preferences. You may exercise these rights via the Services or by contacting us at info@chinnangroup.com. We may need to verify your identity before processing requests.

Complaints

If you have complaints about our privacy practices, please contact us. You may also have the right to appeal or contact your local data protection authority.

International Transfers

Your personal information may be transferred, stored, and processed outside your country. For transfers from the EEA or UK, we use recognized legal mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this website with a revised "Last updated" date.

Contact

For questions about our privacy practices or this Privacy Policy, or to exercise your rights, please email us at info@chinnangroup.com.